Category: Privacy & Log Policy

1. Understand the no-logs commitment: Proton VPN operates under Swiss law, which has no mandatory data retention requirements. We are legally not required to store any user activity logs.
2. Review the independent audit: Our no-logs policy has been independently audited by SEC Consult. The full audit report is publicly available on our website.
3. Examine the open-source code: All Proton VPN applications are open source and published on GitHub. You can inspect every line of code yourself.
4. Check the transparency report: We regularly publish transparency reports detailing any legal requests we receive. Because we store no user data, we have nothing meaningful to hand over.
5. Test with independent tools: Use network monitoring tools like Wireshark to verify that Proton VPN does not leak DNS queries or send unexpected data packets.
6. Read community verification: Thousands of security researchers continuously review our codebase. Their independent findings consistently confirm our no-logs claims are genuine.

Category: Plans & Pricing

1. Free plan basics: The Free plan provides genuine VPN protection with no ads, no logs, and no speed throttling. It includes access to servers in select countries and supports one device connection.
2. Server access comparison: Free users can connect to servers in a limited set of countries, while paid users gain access to all 1,900+ servers across 85+ countries worldwide.
3. Speed and bandwidth: Free plan users enjoy medium connection speeds. Paid plans unlock the highest speeds available, including 10 Gbps premium servers.
4. Advanced features: Paid plans include Secure Core, NetShield ad-blocker, streaming service unblocking, dedicated P2P servers, and VPN Accelerator technology.
5. Device connections: The Free plan supports 1 device, Plus supports 2 devices, and Unlimited supports up to 10 simultaneous device connections.
6. Ecosystem integration: The Unlimited plan bundles premium access to Proton Mail, Proton Drive (500 GB), Proton Calendar, and Proton Pass.

Category: Security Technology

1. Understanding the threat model: Traditional VPNs route traffic through a single server. If an attacker compromises that server, they could potentially monitor your traffic. Secure Core defends against this.
2. First hop — privacy-friendly country: Your encrypted traffic first travels to a Secure Core server located in a country with strong privacy laws, such as Switzerland or Iceland.
3. Second hop — destination server: From the Secure Core server, your traffic is re-encrypted and forwarded to your chosen destination VPN server in another country.
4. Defense against advanced attacks: Even if a malicious actor compromises the exit server, they cannot trace the traffic back to you because your IP address was already masked by the Secure Core entry server.
5. Ideal for high-risk users: Journalists, activists, and whistleblowers facing sophisticated surveillance threats benefit most from Secure Core.
6. Activation and usage: Secure Core can be enabled with one click in the Proton VPN app. A special indicator confirms your connection is being routed through Secure Core.

Category: Streaming & Entertainment

1. Streaming compatibility: Proton VPN Plus and Unlimited plans support accessing popular streaming platforms including Netflix, Disney+, Amazon Prime Video, and many others.
2. How it works: Connect to a server in the country whose content library you wish to access. For example, connect to a US server to view American Netflix.
3. Dedicated streaming servers: We maintain servers specifically optimized for streaming performance, labeled in the app for reliable access.
4. No bandwidth throttling: Proton VPN imposes no bandwidth caps. You can stream in 4K Ultra HD without artificial slowdowns.
5. Troubleshooting tips: If a particular server is temporarily blocked, simply switch to another server in the same country. Our team continuously updates server IPs.
6. Legal and ethical use: While using a VPN to access geo-restricted content may violate some platforms’ terms of service, Proton VPN is a legal privacy tool.

Category: Device & Platform Support

1. Download the app: Visit the official Proton VPN website or your device’s app store to download the authentic Proton VPN application.
2. Create or log into your account: Open the app and sign in with your Proton account credentials. New users can create a free account directly within the app.
3. Install on additional devices: Repeat the download and login process on each device you want to protect. Proton VPN supports Windows, macOS, Linux, iOS, Android, and more.
4. Configure connection preferences: Within each device’s app, you can customize settings such as auto-connect, preferred protocol, and enable features like Kill Switch.
5. Manage device limits: Free accounts support 1 device, Plus supports 2, and Unlimited supports up to 10 simultaneous connections.
6. Use router-level setup (advanced): For whole-home protection, you can configure Proton VPN directly on compatible routers.

Category: Speed & Performance Optimization

1. VPN Accelerator technology: Our proprietary VPN Accelerator uses advanced protocol optimizations to boost speeds on unstable or long-distance connections by up to 400%.
2. WireGuard protocol support: Proton VPN fully supports the WireGuard protocol, which is renowned for its lightweight codebase and exceptional speed.
3. 10 Gbps server infrastructure: Our premium servers are equipped with 10 Gbps network interfaces, ensuring server-side bandwidth never becomes a bottleneck.
4. Smart server selection: The Proton VPN app automatically recommends the fastest server based on your location, current server load, and latency metrics.
5. Global CDN and peering: We maintain strategic peering agreements with major internet exchanges worldwide, reducing network hops.
6. Continuous monitoring: Our network operations team monitors server performance 24/7, automatically rerouting traffic away from underperforming nodes.